Download the Full Version of Frequently Asked Questions Here
Download the Training Quick Reference Guide Here
Download and View the APM Configuration Management Process
Navigation
1. How do I navigate to the next level of process decomposition?
- There are multiple ways to navigate to the next level of decomposition, the first is to simply Left Click on the process box with your mouse; if the next level exists your mouse arrow will change to a hand icon with the index finger pointing out, left click on the process box or other image and then you will be navigated to that page representing the process model at the next level.
- To navigate “up” process levels left click on the “Go Up 1 Level” oval Button located at the top left of the process model.
- Another way is to use the “Go To Page” widget on the left hand side of your web browser, if you know the name and number of the process, click on the drop down menu and then highlight the process name you would like to view, once highlighted, click the green arrow to the right of the “Go To Page” widgets.
2. How can I view the properties of a particular process?
- Simply Hold the CTRL button down on your computer’s keyboard and then desired Left Click on the process box. The properties of the process or input / output will then be displayed in the Details Widget located on the left panel of the web page. If available, templates and guides can be accessed and downloaded from the Active Hyperlink property.
3. How can I print the models, so that they are useable?
- A PDF download is available of the process model at the ACPO Brain site at http://crethq.com/acpo/index.html
- You can download the PDF and then print at your leisure.
4. How can I view the processes depicted within larger models (when the size of the model renders fonts that are difficult to read)?
- Using the “Pan and Zoom” widget located at the left hand side of the web page, a person can zoom in on a process model and then pan to different areas of the model.
- To use “Pan and Zoom’, first click on the zoom gradient bar located to the right of the module to the desired zoom level; a red pan box will appear within the smaller representation of the page. Next, within the red area, Left Click and hold on your mouse to move the red box, thus panning around the process model located in the main viewer.
- Another way is to Hide the Left Navigation Pane by clicking on the hide icon at the top left hand side of the web page.
5. Can I search for a certain process name?
- Yes you can by using the Search Pages widget, simply type the name of the process or input / output you are searching for. Results will be available below the Search Engine. Click on the desired search result(s) to view the search query; a red / orange locator arrow will locate the object (process, input, output, etc.) on the model in the main viewer. The results of the query will not reset after viewing a result, so that the other results can be viewed, if desired. The search engine does not work for searching process, input or output properties or definitions.
6. Are controls and mechanisms modeled within the APM?
- Not at this time, but the design team plans to capture this data in the future.
Troubleshooting
1. The web page loads, but with hyperlinks of process model names on the left hand side of the web page, how can I fix this?
- In Internet Explorer, when the page first loads, a prompt reading Allow Active Scripts to Run will be displayed below the menu of the browser. Click Allow in order to Allow Active Scripts to run for this web site; other web browsers will not render the process model with the exception of Firefox. In Mozilla Firefox, install the IE Tab add on then switch the rendering engine from Mozilla Firefox to Internet Explorer (click on the Firefox symbol at the bottom of the browser screen to switch engines) to render the full functionality of the web site.
2. The APM site will not load properly and a warning screen appears.
- Some firewalls will block the APM website due to the use of Active X technology (in the form of client side Javascript and AJAX code embedded within the navigation widgets). Consult with your network administrator to resolve this issue.
3. What Internet Browsers can be used with the APM?
Internet Explorer 7 or higher – remember to allow active scripts to run